Post Icon

Opportunity as a L3 Support Engineer(Java)@San Jose, CA, US

Hi ,

Hope you are doing well..!!

Please go through the job description below. Please let me know whether you are interested for this position asap


Job Title: L3 Support Engineer(Java)

Start Date: 2/10/2014

End Date: 4/26/2014

Location: San Jose, CA, US



Project Description:
The Level 3 Support Engineer is a member of engineering team whose primary responsibility is to act as a liaison between the L1/L2/ filed teams and L4 (developer support) and would also be responsible for case resolution/routing.
Job Duties and Responsibilities:
- Need to work with dependent application support teams.
- Providing proactive & reactive technical support , second line phone/email consultation to independently debug complex product problems.
- Ability to work independently, as the position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.
- Typically interfaces with L1/L2 Support Engineers, Product Managers and internal engineering team.
- Responsible to work with L4 support engineers to find the root cause and the resolution.
- P1/P2 application support (24X7)
- Problem & Incident management
- Define Support process and OLA’s with participating team
- Resources should be flexible to work with different time zone teams and also during the weekend depending upon the support schedule
 Required Skills and Qualifications:
- Experience with Network Technologies
- Understanding of Networking protocols such as HTTP, HTTPS, TCP/IP, SNMP, Telnet, and SSH technologies(M)
- Webserver & Application server knowledge(M)
- Good understanding of Network Management System architectures(M)
- Proficient in verbal & written communication skills (M)
- Excellent Customer handling skills (D)
- Masters/Bachelors in Computer Science or equivalent(M)
- Java certification(M)
- Oracle certification(D)
- CCNA (D)
- CCIE (D)

You received this message because you are subscribed to the Google Groups "datawarehousejobs" group.
To unsubscribe from this group and stop receiving emails from it, send an email to
To post to this group, send email to
Visit this group at
For more options, visit

  • Digg
  • StumbleUpon
  • Reddit
  • RSS


Post a Comment

Note: Only a member of this blog may post a comment.