Opportunity as a L3 Support Engineer(Java)@San Jose, CA, US

Hi ,

Hope you are doing well..!!

Please go through the job description below. Please let me know whether you are interested for this position asap

Job Title: L3 Support Engineer(Java)

Start Date: 2/10/2014

End Date: 4/26/2014

Location: San Jose, CA, US

 Qualifications:

Project Description:
The Level 3 Support Engineer is a member of engineering team whose primary responsibility is to act as a liaison between the L1/L2/ filed teams and L4 (developer support) and would also be responsible for case resolution/routing.
 
Job Duties and Responsibilities:
- Need to work with dependent application support teams.
- Providing proactive & reactive technical support , second line phone/email consultation to independently debug complex product problems.
- Ability to work independently, as the position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.
- Typically interfaces with L1/L2 Support Engineers, Product Managers and internal engineering team.
- Responsible to work with L4 support engineers to find the root cause and the resolution.
- P1/P2 application support (24X7)
- Problem & Incident management
- Define Support process and OLA’s with participating team
- Resources should be flexible to work with different time zone teams and also during the weekend depending upon the support schedule
 Required Skills and Qualifications:
- Experience with Network Technologies
- Understanding of Networking protocols such as HTTP, HTTPS, TCP/IP, SNMP, Telnet, and SSH technologies(M)
- Webserver & Application server knowledge(M)
- Good understanding of Network Management System architectures(M)
- Proficient in verbal & written communication skills (M)
- Excellent Customer handling skills (D)
- Masters/Bachelors in Computer Science or equivalent(M)
- Java certification(M)
- Oracle certification(D)
- CCNA (D)
- CCIE (D)